Course Terms and Conditions / Refund Policy

Below you will find our terms and conditions for our courses, along with a refund policy.

Terms and conditions for our courses

Our terms and conditions for our courses are set out below. Applicants are required to confirm that they have understood and accepted these terms and conditions, as part of the contract made between Catalyst 14 Ltd and the participant upon registration. Before accepting the terms and conditions, all applicants are strongly encouraged to read the relevant details of the programme.

1. Applications

1.1 Applications for admission can be accepted for consideration if submitted on our online application form, or by emailing us (see here for contact details).

2. Programme Credits (APEL)

2.1 Any APEL forms must be submitted before the date of registration to the programme, with supporting documents as appropriate. All APEL applications are subject to agreement from Catalyst 14.

3. Confirmation of Attendance and Payment of Fees

3.1 A place on a programme will not be confirmed until the non-refundable deposit of £500 +VAT is paid (or balance if within six weeks of start date).

3.2 The balance is payable at least 6 weeks before the start of the programme, and may be paid by bank transfer.

3.3 Instalment Payment Plan: In certain circumstances paying by instalments may be possible. Please contact us to discuss your application if you wish to do this.  Each session must be fully paid in advance before attendance. If payment is not received on time, it may not be possible to participate in the next module.

3.4 You may not attend a programme without payment of fees. Late payment of fees attracts an administrative surcharge of £100 + VAT.

3.5 Programme fees are as per our website and are subject to change.

4. Cancellation, non-attendance and Rescheduling of Programmes

4.1 Our programmes are designed so that participants can learn from one another as well as benefit from Faculty input, and therefore each programme will have a minimum cohort number to achieve this. When it is anticipated that we will not achieve these minimum numbers, programmes will be rescheduled or, if necessary, cancelled. In such cases, we will advise you as soon as practicable and offer alternative programme dates where possible.

4.2 Where a course is cancelled and not rescheduled by Catalyst 14, a full refund will be given to you.

4.3 If you voluntarily withdraw from the programme before completion and you are permitted to restart the programme at a later date, you will be asked to submit a new application form and pay any fee increases as appropriate.

4.4 You may transfer to an alternative programme for a transfer fee of £750 + VAT which covers any costs that have been incurred for the original programme. Any additional fees for the alternative programme will be invoiced and must be paid in full before the start date of the new programme. We will offer you a space on the next available cohort, which may be up to 12 months later.

4.5 If you notify us at the time of booking that you cannot attend one of the face-to-face or virtual modules, we will arrange for you to join the same workshop with the next cohort (subject to availability) without any charge. Requests to swap to later modules after your booking, will incur charges as per the table below.

4.6 If you cancel your attendance at a face-to-face full day module , you will be charged as follows: £150 + VAT for one-day module, £250 + VAT for a two-day module and £350 + VAT for a three-day module. If you cancel your attendance at a half day or 1 day virtual module you will be charged £100+VAT to swap to another session ( subject to availability). If you cancel your attendance at a 2 or 3 day virtual module you will be charged £150+VAT to swap to another session ( subject to availability ).This is to cover administration costs incurred. Please be aware that your accreditation is dependent on you attending all the modules and non-attendance at one of the modules may delay your accreditation.

4.7 If you cancel a pre or post programme call, or supervision session you will be charged a fee of £100 + VAT to swap to another session (subject to availability). If it is necessary for you to have additional 1-1 supervision to make up for missed supervision sessions, this is charged at £150 + VAT.

Fees may apply if you cancel or reschedule your course — please read the information below carefully for details:

  • Transferring to another programme:
    £750 + VAT
  • Cancellation and rescheduling of pre-programme call, post programme call and group supervision sessions:
    £100 + VAT
  • Additional 1-1 supervision sessions to make up any missed group supervision sessions required to complete your accreditation:
    £150 + VAT per hour
  • Cancellation and rescheduling of half day or 1 day virtual module:
    £100 + VAT
  • Cancellation and rescheduling of 2 or 3 day virtual module:
    £150 + VAT
  • Cancellation and rescheduling of face-to-face full day modules:
    £150 + VAT for one-day module, £250 + VAT for two-day module, £350 + VAT For three-day module
  • Alternatively, sometimes 1:1 catch ups may be arranged subject to availability at a fee of £750 + VAT per day

5. Extensions to portfolio submissions

5.1 When you start the Foundation Certificate, Diploma or Advanced Diploma in Transformational Coaching, we will give you a suggested deadline for the submission of your learning portfolio, which is usually four months after the date of your final workshop. To complete the accreditation with the EMCC Global you are required to submit your learning portfolio within a maximum of 12 months of the date of your final workshop. This is a timeframe agreed with the EMCC Global as otherwise your coach training will no longer be valid for your individual accreditation.

Please note that if you are applying for EIA Certification with the EMCC Global and your portfolio is submitted later than the original submission deadline, you will need to ensure your supervision and CPD hours still meet the requirements for the award you are applying for. These requirements are outlined within the Briefing Pack, which was sent to you at the start of your course.

After this 12 month period, we will consider exceptional circumstances on a case by case basis and to consider a further extension will require evidence of ongoing coaching practice, supervision hours and CPD and may incur additional fees for attendance at further workshops to ensure your coach training is still valid for the professional award.

After 18 months of the date of your final workshop we will not be able to consider the submission of a learning portfolio without attendance of a new programme.

6.Additional fees

6.1 The cost of one referral is included in the fees. Should a portfolio be referred more than once, there will be an additional re marking fee of £350+VAT.

6.2 EIA accreditation upgrades

The fees for your EIA accreditation are included in your programme fees. The level of EIA accreditation that you will be able to achieve based on your existing coaching and mentoring will be discussed with you at the beginning of your programme.

If you achieve Foundation EIA when you complete the Diploma and then at a later date you wish to upgrade to Practitioner EIA or you achieve Practitioner EIA on completing the Advanced Diploma and at a later date wish to upgrade to Senior Practitioner EIA; you can do this directly with us within a 3 year period of completing your original qualification.

We will ask you to submit updated Coaching Hours Summary sheet, Supervision Hours Summary Sheet and CPD hours summary sheet. There will be a fee of £100+VAT for assessment and administration to do this.

7. Our liability

7.1 You should notify us if you are unhappy with any part of the programme within 30 days of the completion of the programme (to include submission of your portfolio where applicable).

7.2  Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the purchase price of the programme.

7.3 This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) under section 2(3) of the Consumer Protection Act 1987;

c) for fraud or fraudulent misrepresentation; or

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8. Transfer of rights and obligations

8.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.

8.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

8.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

9 Events outside our control

9.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

10. Intellectual Property Rights

10.1 All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the programmes content and programme materials belong to us. We licence to you all such rights on a non-exclusive basis for the purpose only of enabling you to attend, participate and, where you are able, to complete the programme. You are also permitted to use small extracts of the programme content and programme materials for your personal use as a coach only. Reproduction or distribution of the programme content and programme materials is strictly prohibited.

10.2 Use of our logo is strictly prohibited without our prior written consent.

10.3 Audio and visual recordings of our programmes is strictly prohibited without our prior written consent.

10.4 Occasionally we may film or record programme trainers delivering the programme during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

10.5 You acknowledge that certain information contained in the programme and programme materials is already in the public domain.

10.6 You are not permitted to sell or promote products or services at Catalyst 14’s events without prior written permission.

11. Confidentiality

11.1 Save as required by law or in respect of information which is already in the public domain through no breach by you of the provisions of this clause 10, you shall keep in strict confidence all technical and commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us (or our employees, agents, consultants or sub-contractors) and any other confidential information concerning our business or the programme or programme materials which you may obtain.

11.2 You shall not use any such information for any purpose other than to attend, participate and, where capable, complete the programme.

12. Data Protection

12.1 Personal data belongs to you but in order that we can carry out your work, we will need to ask you to provide us with some personal information..This is a brief summary of how we use your information. A full copy of our Privacy Notice can be found on our website, but if you would like us to send you a copy, please let us know.

We will only collect the minimum information we need to do your work. Certain sorts of personal information is deemed particularly sensitive, such as health data and in the event that your work requires us to use this sort of information, we have to take extra precautions to keep it safe.

Under data protection legislation, you have a number of rights in relation to your data. These include the right to a copy of your personal data, the rights to object to processing (but if exercised we would be unable to continue to work on your matter), rights to restrict processing and to request the erasure of your data.

13. Termination

We reserve the right to terminate the Contract immediately without liability if:

13.1 You fail to complete the programme within 18 months of the completion of the scheduled workshops or, where we have given our prior written consent, within 24 months of the completion of the scheduled workshops;

14. Waiver

14.1 If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

15. Severability

15.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Entire agreement

16.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

17. Our right to vary these terms and conditions

17.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

17.2 You will be subject to the terms and conditions in force at the time that you order programmes from us, unless we notify you of the change to these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Confirmation).

18. Law and jurisdiction

18.1 Contracts for the purchase of programmes through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and all disputes and claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Below you will find our refund policy for our courses / programmes. If you have any queries, please don’t hesitate to contact us.

1. You have a right to cancel your registration onto one of our programmes, and receive a full refund minus your non-refundable deposit within seven days of making your payment.

2. We reserve the right to withhold some or all of the monies paid to us to cover reasonable expenses in the event of your cancellation. This does not affect your statutory rights.

2.1. After the initial seven days, you may cancel your registration up to 42 days before the first day of the programme, and obtain a refund less your non-refundable deposit.

2.2. From 1 – 41 days before the first day of the programme, fees will be charged according to expenses incurred. Your refund will be reduced to take account of charges for the cost of the first workshop and administration fees. Please contact us on +44 (0)203 287 8141 for full details and to discuss cancellation in the first instance.

2.3. If you wish to withdraw from the programme on, or after, the first day of the programme, no refund is applicable.

2.4. Where a programme is paid for in instalments, no refund will be paid for any completed modules.

3. If you wish to defer your attendance, or transfer to another programme, please contact us on +44 (0)203 287 8141 to discuss options. We will try to accommodate your request where possible.